Customer Help
Common purchase queries answered
Orders and Shipping
Ordering your Horse Saddle Pad is simple! Browse our collection, select your preferred style, add it to your cart, and proceed to checkout. Fill in your shipping details and select your payment method. Once complete, you’ll receive an order confirmation email with all the details. Our user-friendly process ensures you can get the perfect saddle pad for your horse with just a few clicks.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. PayPal is also available for secure transactions. All payments are processed through our encrypted payment gateway to ensure your financial information remains safe when purchasing your Horse Saddle Pad. We never store your complete payment details on our servers.
Yes, you can modify or cancel your Horse Saddle Pad order within 12 hours of placement. Simply contact our customer service team with your order number. After this window, orders enter our processing system and may already be prepared for shipping. We’ll always do our best to accommodate changes whenever possible.
Standard international shipping for your Horse Saddle Pad typically takes 7-15 business days depending on your location. After processing, you’ll receive a tracking number to monitor your package’s journey. Weather conditions and customs clearance may occasionally affect delivery times, but rest assured we’re committed to getting your saddle pad to you as quickly as possible.
We ship our Horse Saddle Pads to most countries worldwide! During checkout, you’ll see if your country is available in our shipping destinations dropdown menu. Some remote locations may have extended delivery timeframes or additional shipping fees. If you don’t see your country listed or have questions about international shipping, please contact our customer support team.
To keep your Horse Saddle Pad in optimal condition, we recommend brushing off excess dirt and hair after each use. Most of our saddle pads can be machine washed on a gentle cycle with mild detergent and air dried. Avoid using bleach or harsh chemicals that might damage the materials. Regular maintenance will extend the life of your saddle pad and keep it comfortable for your horse.
In the rare event that your Horse Saddle Pad arrives damaged, please contact us within 48 hours of delivery. Take clear photos of the damage and email them to our support team along with your order number. We’ll promptly arrange a replacement or refund. Customer satisfaction is our priority, and we stand behind the quality of every saddle pad we sell.
We offer a 30-day return policy for unused Horse Saddle Pads in original packaging. If you’re not completely satisfied, contact our customer service team to initiate the return process. Please note that return shipping costs are the customer’s responsibility unless the item is defective. Once we receive and inspect the returned item, we’ll process your refund within 3-5 business days.
If you want to customize
Wholesale and Customization
Our Horse Saddle Pad MOQ varies depending on the product line and customization requirements. We accommodate businesses of various sizes, from boutique tack shops to large equestrian suppliers. Our flexible wholesale program is designed to meet different market needs while maintaining quality standards. Contact our wholesale team to discuss your specific requirements and receive a personalized quotation.
We offer tiered pricing structures for Horse Saddle Pad wholesale orders that become more competitive as quantities increase. Our volume-based discount system rewards larger commitments while ensuring quality remains consistent. The exact pricing depends on product selection, customization requirements, and long-term partnership potential. Reach out to our B2B department for a detailed pricing structure tailored to your business needs.
Lead times for Horse Saddle Pad wholesale orders vary based on quantity, customization requirements, and current production schedules. Standard wholesale orders typically process faster than fully customized products. We prioritize efficient production while maintaining rigorous quality control. During busy seasons, planning ahead is recommended. Contact our team for current lead time estimates based on your specific order requirements.
Our wholesale Horse Saddle Pad catalog includes Western saddle pads, English saddle pads, therapeutic options, all-purpose designs, and specialty pads for various equestrian disciplines. We offer different material options, thicknesses, and performance features to meet diverse market demands. Our B2B clients appreciate the comprehensive selection that allows them to serve various customer segments. Contact us for our complete wholesale catalog.
Yes, we provide comprehensive OEM services for Horse Saddle Pad manufacturing. Our experienced design team collaborates with your business to develop products matching your exact specifications. From material selection to functional features, we handle the entire manufacturing process while adhering to your requirements. Many successful equestrian brands trust our OEM capabilities. Contact us to discuss your product development needs.
Our private labeling services for Horse Saddle Pad products include embroidered logos, custom tags, branded packaging, and product-specific branding elements. We help businesses establish strong brand identity through consistent and professional branding applications. Our private label clients range from emerging equestrian brands to established industry names. Connect with our branding specialists to explore options for your business.
Absolutely! Our ODM (Original Design Manufacturing) service creates custom Horse Saddle Pad designs tailored to your market needs. We collaborate on everything from aesthetic elements to functional innovations, helping your business stand out in the competitive equestrian market. Our design team combines industry expertise with creative solutions to develop unique products. Schedule a consultation to discuss your custom design requirements.
Becoming an authorized distributor for our Horse Saddle Pad line involves a straightforward partnership process. We evaluate potential distributors based on market presence, business stability, and alignment with our quality standards. Successful distributors receive territory protection, marketing support, preferential pricing, and early access to new products. Our distributor relationships are built on mutual growth and long-term collaboration. Contact our partnership team to begin the application process.